Your mission
What does ClearOps do and why is what we do so important?
ClearOps is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at ClearOps. You will be a key contributor to ourmission of creating a world that never breaks down again.
Mission & Impact
The ClearOps supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc.) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide end-to-end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of state-of-the-art technology.
Responsibilities:
ClearOps is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at ClearOps. You will be a key contributor to ourmission of creating a world that never breaks down again.
Mission & Impact
The ClearOps supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc.) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide end-to-end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of state-of-the-art technology.
Responsibilities:
- Foster enduring relationships with clients, understanding their needs to ensure satisfaction with ClearOps.
- Serve as the primary point of contact for all client issues, ensuring effective resolution.
- Manage and monitor KPIs and SLAs to maintain ClearOps's optimal performance and contractual
compliance. - Provide advanced technical support, guiding clients to maximize their use of the ClearOps platform.
- Customize ClearOps solutions to meet the specific business needs of each client.
- Conduct client training sessions for full proficiency in the ClearOps platform and its solutions.
- Relay client feedback to product development teams to guide future enhancements and innovations.
- Ensure all product updates and features meet quality standards and integrate seamlessly into client
operations. - Champion client needs within ClearOps, ensuring they are addressed and prioritized.
- Identify opportunities to expand the use of ClearOps solutions within client organizations.