Customer Support Engineer (afternoon shift) - Portugal (remote) - (d/f/m)

Permanent employee, Full-time · Lissabon

Your mission

What does ClearOps do and why is what we do so important?
ClearOps is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at ClearOps. You will be a key contributor to ourmission of creating a world that never breaks down again.

Mission & Impact
The ClearOps supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc.) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide end-to-end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of state-of-the-art technology.

Responsibilities:

Provide technical customer support to our customers through our ticketing system
Answer questions about the product and help with product configuration
Monitor system and business alerts and react to them
Solve known issues and perform workarounds
Communicate with external data providers and connected external IT systems
Handle bug reports and perform manual functional testing
Maintain documentation
Working schedule 1-10pm CET time

Your profile

Qualifications:

1+ year of work experience directly serving customers (in any field)
Basic tech knowledge, love for technology and technical mind
Very good written and spoken English (C1)
Attention to details
Motivation to solve problems the best way – not just the fastest or easiest
Hospitality and motivation to serve customers
Ability to talk to non-tech people about tech stuff
Ability to express own thoughts and effectively communicate in writing

Nice to have experience in:

Knowledge of supply chain
Knowledge of forecasting algorithms
Knowledge of QA (manual)

Why us?

ClearOps isn't just about our amazing people, vibrant culture, and impactful mission.
There are a variety of additional benefits that boost our workspace making ClearOps a great place to work!

Your #development matters
That´s why we offer further development and coaching in a fast-paced work environment.

We #grow together
With permanent working contracts, flexible working hours, competitive salary & home-office.

#openness and #appreciation
That's why we live an open feedback culture with regular 1:1s with your team lead & quarterly feedback meetings.

#trust from the beginning.
We offer you a lot of personal responsibility and creative opportunities to further your purposeful career and help you advance!

Our #team is our cornerstone.
With regular and exciting team events we ensure teambuilding and a lot of fun.

#workfromabroad
Extend your vacation or discover new destinations. We offer workation for up to two weeks.

Join our team and become a #ClearOperator
If you're a curious, creative, and bullish individual looking to take your career to the next level, we want to hear from you.

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About us

Join us in our mission to keep the world of machinery moving!
We’re a bold, curious and creative team of supply chain experts who have banded together to create a centralized, transparent aftersales platform.

At ClearOps, we are committed to creating a diverse and inclusive workplace where everyone's unique talents and perspectives are valued. We believe that fostering a culture of curiosity, creativity, and determination drives our success.

If you are ready to shape the future of machinery aftersales, join us at ClearOps. Together, we will connect technology and the world of machinery in ways that will leave a lasting impact on the industry.

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Your application!

We appreciate your interest in ClearOps! Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at recruiting@clearops.com