Your mission

What does ClearOps do and why is what we do so important? 
ClearOps is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at ClearOps. You will be a key contributor to ourmission of creating a world that never breaks down again. 


Mission & Impact 
The ClearOps supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc.) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide end-to-end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of state-of-the-art technology.  

Responsibilities:

• Provide technical customer support to our customers through our ticketing system 
• Answer questions about the product and help with product configuration 
• Monitor system and business alerts and react to them 
• Solve known issues and perform workarounds 
• Communicate with external data providers and connected external IT systems 
• Handle bug reports and perform manual functional testing 
• Maintain documentationa

Your profile

Qualifications:

• 1+ year of work experience directly serving customers (in any field) 
• Basic tech knowledge, love for technology and technical mind 
• Very good written and spoken English (C1) 
• Attention to details 
• Motivation to solve problems the best way – not just the fastest or easiest 
• Hospitality and motivation to serve customers 
• Ability to talk to non-tech people about tech stuff 
• Ability to express own thoughts and effectively communicate in writing 

Nice to have experience in:

• Knowledge of supply chain 
• Knowledge of forecasting algorithms 
• Knowledge of QA (manual)

Why us?

ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways:

• Professional Growth:  Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week. 
• Workation: Combine vacation and work and work from wherever you want. 

Are You Ready to Make an Impact?
If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.

About us

At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50+ experts spread across Munich, Lisbon, San José, and Atlanta, we're passionate about personal growth and professional impact.